These GTC govern the relations between the contracting parties of the contract of sale, where the first party is the company VYDRUS, spol. s.r.o.,Markušovská cesta 4, 052 01 Spišská Nová Ves, Slovakia, ID: 31674925, VAT: SK2020503254, registered in the commercial register of the District Court Okresného súdu Košice I, section s.r.o., entry No.v3289/V as the Seller (hereinafter referred to as “VITRUM”) and the second party is the Buyer, who can also be the consumer (hereinafter referred to as “Customer”).
1. Contracting Parties
2. The Process of Ordering Goods
VITRUM publish the list of goods offered for sale to the Customer and enable the Customer to order these goods as follows:
- via the e-shop application on their website vitrum.sk/en
- by sending a freely formulated order to VITRUM’s electronic address shop@vitrum.sk (hereinafter also referred to as “VITRUM’s electronic address”)
3. Orders via the E-shop
The purchase of goods via an electronic shop (hereinafter referred to as “e-shop”) can be performed by natural persons and legal persons irrespective of their legal form.
Ordering goods via the e-shop is performed by filling in the order form on the website vitrum.sk/en. The order by order form is conditional on filling in the contact details, the delivery address or, where appropriate, the invoice address if it is different from the delivery address.
Submission of an order is conditional on the Customer’s consent to these General Terms and Conditions and consent to the processing of their personal data.
4. Processing of the Order
Upon receipt of the order by one of the methods stated in GTC Article II, the order will be processed and VITRUM will send an order confirmation message to the electronic address stated by the Customer (hereinafter referred to as “e-mail”), thus confirming that the order is about to be processed. If necessary, all further information concerning the order will be sent to the Customer’s e-mail. Before confirming the order, VITRUM will verify the product availability and the price at the time when the order was submitted by the Customer.
The delivery of the confirmation e-mail is considered as signing a contract of sale at a distance. VITRUM as well as the Customer are bound to the order after signing the contract of sale.
The Customer has the right to cancel the order by sending an e-mail to VITRUM’s electronic address shop@vitrum.sk within 24 hours of placing the order.
5. Payments
The Customer is obliged to pay the purchase price for the goods, and the transport costs where appropriate, in advance via Bank account service.
IBAN: SK67 75000000 0004 1316 8303
SWIFT: CEKOSKBX
If the customer fails to pay the whole purchase price for the goods, or for the transport costs by the method as described in paragraph 1 of this Article, VITRUM are not obliged to deliver the goods to the Customer. This is not going to be considered as VITRUM’s late delivery of the goods.
6. Information about the Goods and the Price
VITRUM publish the up-to-date list of goods offered for sale to the Customer on their website www.vitrum.sk/en.
The prices listed for the individual products in the e-shop include value added tax. These prices do not include the price for transport.
All special offers apply until the stock is sold out or during a time period determined by VITRUM, unless stated otherwise for the particular product.
VITRUM reserve the right to change the price of all the products listed in the e-shop at any time. The changed price does not apply to orders placed before the price change, even if the goods have not been delivered yet.
7. Transport and Delivery of Goods
The transport of goods is a service provided independently.
VITRUM provide goods transport via courier services.
If the Customer’s order is confirmed on a workday by 12:00 am, the goods will be dispatched on the same day. If the Customer’s order is confirmed on a workday after 12:00 am, the goods will be dispatched on the following workday. The dispatched goods will be delivered to the Customer in accordance with the courier’s conditions of carriage, as follows:
| Czech republic, Hungary: | 1-2 workdays |
| Poland, Romania, Slovenia, Croatia: | 2-4 workdays |
| Belgium, the Netherlands, Luxembourg, Denmark: | 3-4 workdays |
| Sweden, Norway, Finland, Italy, France, the United Kingdom of Great Britain and Northern Ireland: |
3-5 workdays |
The goods that are not in stock at the time of placing the order will be shipped to the Customer generally no later than 14 days from placing the order. The Customer will be informed about an impending delay in advance.
Methods of goods delivery other than those listed in paragraph 3 of this Article, apart from collecting the goods in person from VITRUM’s premises, are excluded, e.g. such as sending the goods by post.
VITRUM have the right to deliver the goods before the agreed date of delivery, provided the Customer agrees.
The place of delivery of the goods is the place agreed in the contract of sale.
VITRUM meet their obligation to deliver the goods by enabling the Customer to handle the goods at the place of delivery. The Customer is bound to inspect the ordered goods before accepting them.
The Customer is entitled to refuse/not accept the goods if the Customer finds that the packaging is severely damaged and it can be assumed that the contents of the packet have also been damaged, or when the goods obviously do not correspond to the subject matter of the contract of sale, provided that the Customer states the reasons for refusal. The Customer is also obliged to inform VITRUM immediately by sending an e-mail to VITRUM’s electronic address.
8. Withdrawal from the Contract
The Customer is entitled to withdraw from the contract of sale without stating the reasons within 14 workdays from receipt of the goods, provided that VITRUM have met the obligation to inform the Customer about the withdrawal (hereinafter referred to as “information”) in full and in time. This withdrawal period is considered as kept if the notice of withdrawal has been sent to the seller no later than on the last day of this period. Within this period, the Customer has the right to unpack the goods after receipt and test the goods in a way similar to the usual way of trying out goods when purchasing them in a standard shop, to the extent necessary to find out about the nature, characteristics and functioning of the goods. The Customer is responsible for diminishing the value of the goods in any way. If VITRUM provide the Customer with the information later, but no later than 12 months from the beginning of the withdrawal period, the withdrawal period will end after 14 days from the day when VITRUM comply with the information obligation. If VITRUM fail to provide the Customer with the information in the prolonged period, the period when the customer is allowed to withdraw from the contract will end after 12 months and 14 days from the beginning of the withdrawal period. The Customer can withdraw from the contract of sale, the subject matter of which is delivery of the goods, also before the beginning of the withdrawal period.
The goods are considered as received by the Customer at the moment when the Customer or a third party designated by the Customer other than the courier takes over all parts of the ordered goods, or if
- the goods ordered by the Customer in one order are delivered separately, at the moment of receipt of the goods that were delivered as last,
- goods are delivered that consist of several parts or pieces, at the moment of receipt of the last part or the last piece,
- the goods are delivered repeatedly within a specified period, at the moment of receipt of the first delivery of goods.
The Customer uses his or her right to withdraw from the contract by sending an e-mail to VITRUM’s electronic address shop@vitrum.sk
VITRUM will inform the Customer about receiving the notice of withdrawal via e-mail within 24 hours from receipt of the notice of withdrawal. If an e-mail confirming the receipt of the notice of withdrawal is not sent to the Customer within this period, the Customer has the right to request this information via e-mail shop@vitrum.sk or on the phone +421 901 707 934.
Due to the fact that in case of withdrawal the whole contract is repealed, VITRUM and the Customer will return or refund all the obligations they have mutually agreed on, no later than 14 days from receipt of the notice of withdrawal by the VITRUM company. The Customer must submit a proof of purchase together with the returned goods. If possible, the Customer will return the goods unused, undamaged and in the original packaging. If the Customer withdraws from the contract of sale and sends the goods back to VITRUM with a diminished value, used or damaged, the Customer will compensate VITRUM for the costs incurred in connection with repairing the goods or returning them into their original state.
If the goods fully complied to the qualitative requirements and were not faulty, the costs for returning the goods are borne by the Customer, otherwise these costs are borne by VITRUM. The Customer can ask VITRUM to transport the returned goods, in which case VITRUM are entitled to charge for transporting the goods in accordance with the current price list.
VITRUM are entitled to withdraw from the contract if the Customer fails to pay the purchase price in full and in time, or if the Customer fails to pick up the delivered goods in full and in time, by means of sending a written notice of withdrawal to the Customer via e-mail or by registered post.
9. Claims
Under Claims we understand the application of the rights resulting from the responsibility for the defects of goods.
VITRUM are not responsible for the defects of goods caused by damage due to the usual usage of the goods, inappropriate usage, improper treatment, due to weather conditions or intentional damage. VITRUM are also not responsible for the defects of the goods brought to the Customer’s attention by VITRUM prior to signing the contract of sale.
A complaint must be sent by the Customer via e-mail to VITRUM’s electronic address.
VITRUM are obliged to settle the complaint by one of the following methods:
- exchange of the goods,
- refund of the purchase price,
- payment of an appropriate discount from the purchase price,
- justified refusal of the complaint.
The specific method of complaint settlement will be agreed on after the claimed defect of the goods has been assessed. The Customer will be informed about the result of the complaint settlement in writing immediately after the complaint has been settled.
The invoice for the goods serves as a warranty, and it will be delivered to the Customer together with the goods.
The warranty period for VITRUM goods is 24 months and it starts to run from the receipt of the goods by the Customer.
The rights resulting from the responsibility for warranty defects lapse if not applied within the warranty period.
10. Processing of Personal Data
The Customer agrees to provide the correct personal data necessary to process the order. VITRUM collect the Customer’s personal data solely for the purpose of meeting their obligations towards the Customer, under the contract of sale or contract of carriage.
VITRUM are responsible for ensuring that the Customer’s personal data will not be used for other purposes, particularly that they will not be disclosed to third parties except for the shipping company.
VITRUM collect the Customer’s personal data to the following extent: first name, surname, electronic mail address shop@vitrum.sk, permanent address, delivery address, invoice address, phone number, to which the Customer gives consent. The Customer can revoke this consent by sending a written “withdrawal of consent” to VITRUM’s electronic address.
11. Final Provisions
These GTC are valid and effective from july 2016 and they repeal the previous versions of GTC.
VITRUM reserve the right to change the GTC without prior notice.
By placing an order the Customer confirms that he or she is aware of the contents of these GTC and agrees with them as they stand, valid and effective, at the moment of submitting the order.
Relations and any disputes will be resolved exclusively under the applicable law of the European Union. The Customer and VITRUM commit to always resolve disputes concerning the subject matter of the Contract preferably through out of court settlement, by agreement between the Parties.